FAQs
Shipping & Delivery
Q: Where do you ship?
A: We ship across the United States and internationally. All prices are in USD.
Q: How long does shipping take?
A: U.S. orders typically arrive within 3–7 business days. International orders may take 7–20 business days depending on location and customs processing.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to appear.
Returns & Refunds
Q: Can I return my order?
A: Yes. If you are not completely satisfied, please contact us within 14 days of receiving your order. Products must be unused and in original packaging.
Q: How long does it take to receive a refund?
A: Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.
Product Information
Q: Are Elaxe products safe for all hair types?
A: Yes. Our formulas are suitable for straight, wavy, curly, and coily hair.
Q: Are your products cruelty-free?
A: Absolutely. Elaxe products are never tested on animals.
Q: Do your products contain harmful chemicals?
A: No. Our products are free from parabens, sulfates, and other harsh chemicals. They are safe, gentle, and effective.
Q: Can your products help with hair growth and repair?
A: Yes. Our formulas are designed to strengthen roots, repair damage, and improve overall hair health, supporting growth and shine.